How pins stay in place

Why a pin follows its element, and when it won't show.

A pin isn't stuck to a point on the screen. It's attached to the element you clicked. With each pin Sitemark saves:

  • the element's position in the page's structure, so it can find it again
  • the page's scroll position and window size
  • a screenshot of what you saw

So when the window is resized, the layout changes, or someone views the page on another screen, the pin moves with its element.

When a pin doesn't show#

A pin appears once its element is on the page. It may not show when:

  • the element isn't rendered yet, for example inside a closed menu, a tab you haven't opened, or a carousel slide that isn't showing. Open it and the pin appears.
  • the element is further down the page and loads as you scroll. Scroll to it.
  • the element was removed or heavily changed in a new version of the site. The pin keeps its thread and screenshot, so its context isn't lost. Find it on the project board in the dashboard.

For other causes, see Pins aren't showing on the page.

Still need help? Email us: support@sitemark.in. We usually reply within 24 hours.