Refund & Cancellation Policy

This policy covers Sitemark subscriptions sold by Better Labs Private Limited. Payments are processed by Razorpay.

1. Cancelling your subscription

You can cancel a paid plan at any time from Dashboard → Plan & billing, or by emailing info@sitemark.in. Cancelling stops the next renewal. It does not cut your access off immediately: you keep your plan until the end of the billing period you have already paid for.

After that, your account becomes read-only. Nothing is deleted: your projects, pins, comments and screenshots all stay, and your team can still see them. You can't add new projects or pins until you choose a plan again.

2. When you can get a refund

We refund your payment in full when both of these are true:

• It is the first paid payment on your account (monthly or yearly), and
• You ask within 7 days of that payment.

We also always refund in full any duplicate charge, or any charge made after you had already cancelled.

3. When refunds are not available

• Renewal payments. Cancel before your renewal date to avoid the next charge.
• Requests made more than 7 days after the payment.
• Unused time or unused pins.We don't issue partial or pro-rated refunds.
• Accounts suspended or closed for breaking our Terms of Service.

4. How to request a refund

Email info@sitemark.infrom the email address on your Sitemark account with the subject “Refund request”. Include the date and amount of the payment and, if you have it, the Razorpay payment or subscription ID from your receipt.

5. How long refunds take

We review refund requests within two business days and confirm the outcome by email. Approved refunds are issued through Razorpay to the original payment method, in the currency you were charged. Once issued, a refund typically reaches your account within 5–7 business days, depending on your bank or card issuer.

When a refund is approved, the subscription it relates to is cancelled at the same time and your account becomes read-only, as described above.

For international cards, the amount that reaches you may differ slightly from the amount charged because of exchange-rate movements and fees set by your bank. These are outside our control.

6. Failed or pending payments

If money was debited but your plan did not activate, the payment is normally reversed automatically by Razorpay or your bank within 5–7 business days. If it hasn't been reversed, or your plan hasn't updated after that, email info@sitemark.in and we will sort it out.

7. Contact

Questions about this policy: info@sitemark.in, or see our Contact page.